Dear clients,

Herewith we advise you that as of 01.10.2015 new terms enter into force for the fulfillment of utility payments of individuals who are clients of Raiffeisenbank (Bulgaria) EAD to Toplofikacia Sofia EAD, namely: payments in favor of the beneficent will be fulfilled by the Bank between the 19th and 3 days before end of every month.

Аs of 01.10.2015 Toplofikacia Sofia EAD will send monthly to the bank file with payable amount for service "Share distribution" for payments via direct debit in favor of Toplofikacia Sofia EAD owed to the company by its customers.

Current clients using some of the services/products which are affected from the above stated changes are entitled prior to 01.10.2015 to inform in written form Raiffiesenbank (Bulgaria) EAD at any Bank’s branch for their disagreement with the changes and to terminate their contracts without having to pay any expenses and/or compensation commissions in reference to the termination.

For further information about the changes please refer to the Bank’s website www.rbb.bg or contact the employees at Raiffeisenbank’s branches and on the phone numbers of Raiffeisen Direct:

• 0700 10 000 (Vivacom) – at the price of a city call
• 17 21 (М-Tel and Telenor) – with no increase of the fee

Sincerely yours,

Raiffeisenbank (Bulgaria) EAD