Utility Bill Payment

UBB's Utility Bill Payment service is a convenient, easy and cheap way to pay your monthly bills for electricity, water, central heating, telephone, cable and digital televisions, Internet, etc., without visiting a branch of the Bank or pay-desks of the respective company.

Regular automatic payment

What is”Utility bills payment” service?

The Utility Bill Payment service is the easiest and cheapest way to pay your monthly bills for electricity, water, central heating, telephone, cable and digital televisions, Internet, etc., without visiting a branch of the Bank or pay-desks of the respective company. UBB takes care of your monthly payments by transferring amounts from your current account in BGN or a credit card, for which you provide your consent in advance.

Why use UBB's Utility Bill Payment service?

The Utility Bill Payment service provides you with:

  • Convenience - You save time by non-visiting pay-desks of utility companies and by avoiding queues to pay your monthly bills. You can check and pay your obligations at any time through electronic banking.
  • Payments’ planning – Choose yourself the number of companies to which you will pay your bills, using this service. United Bulgarian Bank operates with more than 250 utility companies, as you are able to pay for each separate service from a different account and/or credit card;
  • Control on utility bill payment can be exerted through:
    • Setting a limit per payment;
    • Option to choose between automatic and manual payment mode.
  • Use of a grace period upon payment with a credit card – no interest will be accrued on the paid obligations up to 45 days from the payment date (upon full repayment of the total amount from the recent statement).

 

  • Comfort - e-mail notifications for:
    • Registration of a new consent for utility bill payment;
    • Availability of a new obligation;
    • In case of unpaid obligation upon first unsuccessful attempt;
    • Change in existing consent;
    • Consent deactivation.

       

  • Payments within the deadline – United Bulgarian Bank pays your obligations each month within the specified deadlines, which protects you from the risk of having a service discontinued due to a forgotten, unpaid bill.
  • Low costs – BGN 0.20 per paid bill.

Important to know:

Upon occurrence of issues all you need to do is call 0700 117 17. Our staff is at your disposal.

Activation of the Utility Bill Payment Service

Registration for the service for clients of United Bulgarian Bank, having a current account in Bulgarian leva or a credit card, is made through submission of consent for Utility Bill Payment through one of the following channels:

    • UBB Branch;
    • UBB’s electronic banking

Payment at ATMs

Payment of utility bills at an ATM, as follows: 
  • Fixed and mobile phones -  M-Tel, Telenor and Vivacom
  • Electricity – CEZ
  • Water supply – Sofiyska voda
  • Installments for voluntary pension insurance – Doverie Pension Assurance Company
  • Select Other services – Payment of services from the initial screen, then select the relevant company. Payment of utility bills can be made with all debit and credit cards, issued by UBB (excluding OK cards) and with Maestro cards, issued by other Bulgarian banks.
UBB does not collect fees from the cardholders for the effected transactions.
Payment of obligations to M-Tel:
  • Payment of monthly bills - Identification is performed by inputting a 10-digit telephone number beginning with 0 or a 12-digit number of a service (for subscribers of NON-mobile and packaged services by M-Tel), as well as by entering a four-digit personal (PIN) code indicated in the M-Tel invoice. 
  • Recharging a pre-paid card - Identification is performed by inputting a telephone number. Virtual vouchers have a nominal value of BGN 5, 10, 15, 30 and 60. 
  • Increasing a guarantee deposit - Identification is performed by inputting a telephone number.

Payment of obligations to Telenor:
  • Payment of monthly bills - Identification is performed by inputting a nine-digit subscriber number. 
  • Recharging a pre-paid card - Identification is performed by inputting a telephone number. Virtual vouchers have a nominal value of BGN 5, 15, 25 and 40. 
  • Increasing a guarantee deposit - Identification is performed by inputting a telephone number.

Payment of obligations to Vivacom:
  • Payment of monthly bills for a mobile and/or fixed phone - Identification is performed by inputting a client number with the company, comprising:
    • 7 or 8 digits for subscribers of mobile services;
    • 11 digits for subscribers of fixed services.

Payment of obligations to:
  • Doverie Pension Assurance Company – Payment of installments for voluntary pension insurance. Identification is performed by inputting the Personal Identity Number of the individual.
  • Sofiyska voda - Payment of monthly bills for water supply. Identification is performed by inputting a ten -digit subscriber number and there is an option for a full or partial payment of the obligation.
  • CEZ* - Payment of monthly electricity bills. Identification is performed by inputting a 12-digit ITN of the subscriber.
    *Registration for payment via direct debit to CEZ cancels the option for making the payment of the obligation at an ATM or at a cash desk.

Online payment through UPAY

UPAY (ubbpay.bg) is UBB AD’s payment gateway for payment of utility bills, taxes, credit obligations and other services. The gateway provides UBB AD clients with electronic access to their monthly card and account statements.


In order to pay a utility bill, a credit obligation or a tax you don’t need to be a client of UBB AD. It is sufficient to have a valid credit or debit card, suitable for online payments. You can make payments through the site with both personal, as well as corporate bank cards.


In order to make a payment you only need to know your subscriber number with the respective company.


Through one card transaction you can pay a random number of utility bills to various companies. 

Steps for utility bills’ payment:

  • Choose the payment type and the particular company.
  • A page for the selected company will open.
  • Enter the subscriber number with the particular company.
  • Add the bill for payment via Add for Payment button or cancel it via Cancel button.
  • If you want to add a new bill for payment, select the respective company and repeat the steps.
  • If you want to finalize the payment chose the Continue with Payment option and click on the Pay button.
  • Review the list with the bills selected for payment and if everything is correct click on the Finish Payment button.
  • Enter your card details in the indicated fields and click on the Confirm button.
  • Upon successful payment the screen will display a receipt with information on the executed payment.
Or give us a call
0700 117 17
7171
Short number for local calls by Bulgarian mobile network subscribers
+3592 483 1717
For local and international calls
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