United Bulgarian Bank (UBB), part of the Belgian financial group KBC, introduces robotic automation of part of its processes in order to facilitate the work of its employees. Robotic Process Automation (RPA) is a software “robot” that uses processes and applications already introduced much like a human. The use of such a robot can greatly ease the performance of repetitive, tedious tasks - for instance, the processing of a huge flow of documents. Robotic automation can be developed in such a way as to perform complex activities in multiple diverse systems with high speed and exceptional accuracy. Intelligent automation is not intended to replace people in their professional activity, but to relieve them from performing monotonous processes. This is also the motivation of UBB team to introduce robotic process automation.

“Currently UBB is developing a robot which retrieves reports and processes them in the Office application Excel. This saves up to an hour of the daily work of experts and enables them to focus on other specific activities which require their professional expertise. Implementing such automation reduces the workload of our specialists, who will be able to invest their time and efforts in other high-priority tasks,” shared Christof De Mil, Innovation Leader at UBB. Initially the robot will be monitored by the bank’s specialists so that they can control its operations. After the trial period, the automated technology will start facilitating the colleagues in carrying out their routine duties. This is the second robot which the bank introduces. The first one validates a process carried out by UBB’s Branch Network employees and thus ensures accuracy of their input.

Modern technologies and a wide range of innovations are among the means of facilitating human work. Thus specialists can save time and resources from routine processes and invest more time in creative solutions and rewarding activities. This is completely in line with UBB’s ambition to ensure a motivating work environment and to encourage its employees to demonstrate their competencies. The company plans on developing and implementing at least one new robotic process automation on a quarterly basis.