No visits to a branch of the Bank
No signing of paper documents
A secure and protected process you can rely on
You save precious time
Download the UBB Mobile application from Google Play or App Store and run the process
Fill out your main data
Download and activate the Evrotrust App from Google Play or App Store. Identify yourself and confirm the email address you register with.
Go back to UBB Mobile and fill out the additional data
Sign the documents, generated by UBB, in the Evrotrust App
You are already a client of ours. Activate UBB Mobile and open your first account with UBB.
Step 1 от 6
Initiated request by the client via a call/ video call in the Contact Center. Inquiry received from a client in the Contact Center via:
Clients with stated official income at the National Social Security Institute or payroll with UBB, owners of companies with published official financial statements for the last two years on the website of the Commercial Register.
An official from the Bank’s Contact Centre will reach the client for:
All documents will be signed via the Evrotrust App.
The loan will be transferred to an account of the client.
In order to run the process you need to meet several basic requirements:
It usually needs up to 11 minutes to complete the process.
UBB’s mobile app functions on devices with a mobile operating system Android 5.0 (or higher) or iOS 9 (or higher).
Use of the UBB Mobile app is utterly free of charge.
Follow the main steps below:
You can watch a demo video of the process here.
To activate UBB Mobile you need to be a client of UBB. For the purpose you should run and successfully complete the registration process as a UBB client. In order to run it, from the home screen of the app select the „Become a Client Online“ button.
In case of difficulties you can watch the demo video in our YouTube channel here.
Try re-entering your Personal ID Number. Please, bear in mind that this service is accessible by Bulgarian citizens only. If the systems returns again a similar status, you can call us for additional assistance at *7171 or 0700 117 17. You can also visit a convenient for you branch of UBB. A list of all branches is available here.
Evrotrust Technologies is a company, provider of authentication services as per Regulation (ЕU) №910/2014, offering remote qualified electronic authentication, directly from a mobile phone, and which in legal terms is equivalent to appearance in person and issuance of certificates for Qualified Electronic Signatures (QES). QES is being used for signing electronic documents via the mobile phone, and it is legally equivalent to a handwritten signature. All this is enabled via the Evrotrust app, offered by EVROTRUST TECHNOLOGIES AD. More info is available here.
For additional assistance regarding activation or the needed authentication in the Evrotrust app you can contact the team of Evrotrust Technologies at the following telephone number +359882198437 or email address: firstname.lastname@example.org.For additional assistance regarding activation or the needed authentication in the Evrotrust app you can contact the team of Evrotrust Technologies at the following telephone number +359882198437 or email address: email@example.com.
The app activation is free of charge. The signing through the app of all documents, initiated by UBB, is utterly free of charge for you.
You need a valid ID card.
Electronic signatures are used to sign electronic documents. These are analogous to handwritten signatures, laid on paper. The Qualified е-Signature is the most secure and legally provisioned mechanism for that. More info is available here.
Your e-Signature is being issued on the basis of your e-Signature Certificate. More info is available here.
You need to activate your online banking by following several easy steps, described here.
Being client-centric we at UBB fulfill the full potential of our membership in a big bank-insurance group as KBC Group, and through our diverse porfolio of products, services and digtal plarforms we respond to each need of every client.Learn more
* Fitch Ratings raised the rating of UBB to A-, which is the highest bank rating in Bulgaria