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Become a UBB client in a fully digital way

Open your first current account and grab the new, transparent, vertical VISA Debit card to it. There will be no monthly maintenance fee for the account during the first three months after its opening date* This offer is valid only by 31.03.2022, via UBB Mobile.

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The Advantages

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No visits to a branch of the Bank

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No signing of paper documents

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No queueing

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A secure and protected process you can rely on

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You save precious time

Follow the 6 main steps

01

Download the UBB Mobile application from Google Play or App Store and run the process

02

Fill out your main data

03

Download and activate the Evrotrust App from Google Play or App Store. Identify yourself and confirm the email address you register with.

04

Go back to UBB Mobile and fill out the additional data

05

Sign the documents, generated by UBB, in the Evrotrust App

06

You are already a client of ours. Activate UBB Mobile and open your first account with UBB.

Step 1 от 6

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Additional advantages of UBB Mobile

  • Online payments in Bulgarian leva and foreign currencies between own accounts, third persons, the State Budget, made with a fingerprint (or face recognition) for greater security
  • Monitoring of account balances and movements, filtering, based on own criteria
  • Requesting a debit and credit card
  • Requesting a consumer loan up to BGN 35 000
  • Deposit opening
  • Blocking/ Activating cards in real time
  • Deferral of credit card purchases into 3, 6, 9 and 12 installments
  • Registration and payment of utility bills
  • Pre-approved mOBBi consumer loan as a standing offer
  • Conclusion of a Travel Abroad Insurance policy
  • Сключване на застраховка „Помощ при пътуване в чужбина“

Grab a loan via UBB Mobile in a fully digital way

Once you have become a UBB customer, you can apply for consumer loan with the following parameters:

  • Fixed interest rate
  • Amount up to BGN 35 000
  • Maximum term 60 months
  • No fee for documents review and processing

Why digital loan?

  • It is easy - a few easy steps and the loan application is registered
  • It is fast - you recieve your loan within minutes after signing the contract
  • It is convenient - you apply completely remotely via UBB Mobile - anywhere and anytime
  • It is profitable – consumer loan with fixed interest rate and no fee for document's review and processing

How to apply?

  • Log in to your UBB Mobile, menu Apply - Apply for a consumer loan
  • Select the desired amount and term of the loan
  • Fill in the required data
  • Sign the necessary documents via Evrotrust App
  • The approved loan amount is transferred to the client's account
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Your security is guaranteed

  • Encrypted data
  • Software token
  • Qualified Electronic Signature
  • Access with biometric data

Any questions?

What do I need to become a UBB client via my smartphone or tablet?

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 In order to run the process you need to meet several basic requirements:

  1. To be a Bulgarian citizen aged over 18.
  2. To be a holder of a valid ID card
  3. To have a mobile device with either Android or iOS operating system
  4. To have access to Internet via your mobile device
  5. Not to be an existing client of UBB

How much time do I need to become a UBB client via my mobile device?

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 It usually needs up to 11 minutes to complete the process.

What devices may I use to register as a UBB client?

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UBB’s mobile app functions on devices with a mobile operating system Android 5.0 (or higher) or iOS 9 (or higher).

How much would it cost me to use the UBB Mobile app?

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Use of the UBB Mobile app is utterly free of charge.

What are the process-related steps?

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Follow the main steps below:

  1. The Evrotrust application should then have been activated on your mobile device, you should have identified yourself therein and confirmed the email address you registered with. You can download the application from App Store or Google Play
  2. Download the UBB Mobile app from App Store or Google Play
  3. Run the process by selecting the „Become a Client Online“ button
  4. Fill out your Personal ID Number and the needed fields with information about you
  5. Confirm your data in the Evrotrust app
  6. Go back to UBB Mobile and continue the process
  7. Sign the documents, received from UBB, in the Evrotrust app
  8. You are already a client of UBB. You will receive your user name at the stated by you email address, while your password will arrive in an SMS.
  9. Activate UBB Mobile and open your first account with UBB.


You can watch a demo video of the process here.

I have installed UBB Mobile in my mobile device, but I cannot activate the application

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To activate UBB Mobile you need to be a client of UBB. For the purpose you should run and successfully complete the registration process as a UBB client. In order to run it, from the home screen of the app select the „Become a Client Online“ button.
In case of difficulties you can watch the demo video in our YouTube channel here.

I have entered a Personal ID Number, but the returned status for me is a “wrongly entered Personal ID Number”. What should I do?

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Try re-entering your Personal ID Number. Please, bear in mind that this service is accessible by Bulgarian citizens only. If the systems returns again a similar status, you can call us for additional assistance at *7171 or 0700 117 17. You can also visit a convenient for you branch of UBB. A list of all branches is available here.

What is the Evrotrust app and who is its provider?

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Evrotrust Technologies is a company, provider of authentication services as per Regulation (ЕU) №910/2014, offering remote qualified electronic authentication, directly from a mobile phone, and which in legal terms is equivalent to appearance in person and issuance of certificates for Qualified Electronic Signatures (QES). QES is being used for signing electronic documents via the mobile phone, and it is legally equivalent to a handwritten signature. All this is enabled via the Evrotrust app, offered by EVROTRUST TECHNOLOGIES AD. More info is available here.

I cannot download the app or complete the authentication process in the Evrotrust app

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For additional assistance regarding activation or the needed authentication in the Evrotrust app you can contact the team of Evrotrust Technologies at the following telephone number +359882198437 or email address: support@evrotrust.com.For additional assistance regarding activation or the needed authentication in the Evrotrust app you can contact the team of Evrotrust Technologies at the following telephone number +359882198437 or email address: support@evrotrust.com.

How much would it cost me to use the Evrotrust app and the services it offers?

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 The app activation is free of charge. The signing through the app of all documents, initiated by UBB, is utterly free of charge for you.

What documents do I need in order to authenticate myself in the Evrotrust app?

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You need a valid ID card.

What is a Qualified Electronic Signature?

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Electronic signatures are used to sign electronic documents. These are analogous to handwritten signatures, laid on paper. The Qualified е-Signature is the most secure and legally provisioned mechanism for that. More info is available here.

What is an e-Signature Certificate?

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Your e-Signature is being issued on the basis of your e-Signature Certificate. More info is available here.

Whom should I refer to upon problems in the process?

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You can obtain immediate assistance by calling us at *7171 , 0700 117 17, or visiting a UBB branch of your convenience. A list of all branches is available here.

I have received a message that I am a client of UBB. What should I do?

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You need to activate your online banking by following several easy steps, described here.

Didn't find the answer to your question? Set it here.

HighestCredit ratingin Bulgaria*
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Part of the
Belgian KBC Group

Being client-centric we at UBB fulfill the full potential of our membership in a big bank-insurance group as KBC Group, and through our diverse porfolio of products, services and digtal plarforms we respond to each need of every client.

Learn more

* Fitch Ratings raised the rating of UBB to A-, which is the highest bank rating in Bulgaria

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Are you ready?

Scan one of the two codes and become a client of ours in a fully digital way.

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