OK cards Insurance

Loan Protection Insurance Program is one of the main characteristic features of UBB OK loans.

Life Insurance coverage by UBB - MetLife

Loan Protection Insurance Program provides coverage to clients in case of Loss of Life or Permanent Total Disability as a resulf of sickness or accident.

Insurance coverage by DZI General Insurance EAD

  • OK card abuse as a result of the card's loss or theft. The coverage refers to expenses for re-issuing of ID documents, lost or stolen with the OKcard
  • Robbery of funds, withdrawn from an ATM or at an office of the Bank with a bank card.

Additional info

With regard to Life Insurance Coverage
General Terms
Frequantly Asked Questions
Enquiry Form

In case of a Life Insurance insurance event

The insured event claim may be submitted through a UBB branch or directly to the insurance company.

Detailed information about the documents needed or at a branch of UBB.

In case of insured event covered by DZI General Insurance EAD

The insurance claim may be submitted via a UBB branch or directly sent to the Insurance company.  


  • E-mail: claims.ubbcards@dzi.bg

DZI Contact Center – national 24/7 telephone 0700 16 166

On place in DZI Offices

Or give us a call
0700 117 17
Short number for local calls by Bulgarian mobile network subscribers
+3592 483 1717
For local and international calls
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