Please read this License Agreement ("Agreement") carefully before clicking the "I Accept the Terms & Conditions" button.

By clicking the "I Accept the Terms & Conditions" button, you are agreeing to be bound by the terms and conditions of this Agreement to use the APIs in the Sandbox.

If you do not agree to the terms of this Agreement, do not click on the "I Accept the Terms & Conditions" button and do not add the API to the list of APIs your application will access.

1. Definitions

When used in this Agreement with the initial letters capitalized, in addition to the terms defined elsewhere in this Agreement, the following terms have the following meanings:

∙ API means the UNITED BULGARIAN BANK’S (UBB) application programming interface;

∙ Intellectual Property Rights means all patents, copyright and related rights, trademarks, logo, service marks, trade, design rights, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, rights in designs, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for, and renewals or extensions of, such rights, and all similar or equivalent rights or forms of protection in any part of the world.

∙ Sandbox is the software testing environment that enables the isolated execution of software or programs for independent evaluation, monitoring or testing. 

2. License

UBB grants you a limited,  non-transferable, non-exclusive, as-is, non sub licensable license

to use the API for the sole purpose of developing and testing your applications.

3. Restrictions

You shall not- 

∙ change or delete any copyright, trademark, tradename or other proprietary notices, legends, symbols, or labels appearing on or in the API;

∙ Disclose, share  or divulge any of the API specifications to any third party;

∙ Represent in any way that your application is approved, recommended or endorsed by us;

∙ Disable, or by pass any security protocols or measures or technical limitations of the APIs; 

∙ Modify, decompile, reverse engineer or otherwise alter the APIs;

∙ Participate or engage in any activity which restricts, hinders, impedes, interrupts or harms the API in any way or permits unauthorised access to the API;

∙ Use the API and the content thereon for any purpose other than those expressly permitted by these Terms of Use

UBB reserves the right to modify, suspend or discontinue, temporarily or permanently, the APIs, with or without notice and without liability to you.

4. Intellectual Property

Intellectual Property Rights 

4.1 We retain all Intellectual Property Rights with respect to UBB API’s,  including content and documentation and these may not be copied, transmitted or reproduced without our  prior consent. All Intellectual Property Rights and other rights in connection with the Portal  (including without limitation, information, graphics, software, text, sounds, images, trade marks, service marks, trade names and logos) are vested in us or our licensors.   You agree that you shall not obtain any Intellectual Property Rights, title or interest in the Portal other than in accordance with these Terms of Use.

4.2  You undertake not to do anything which would bring UBB or any of it trademarks, trade names, logos, or branding into disrepute or harm the reputation and goodwill of UBB.

4.3 You acknowledge and agree that we may independently develop or create applications, content or other services or products that may be similar to and/or compete with your applications and nothing in these Terms of Use shall prevent us from exploiting any such commercial opportunities.

5. Term and Termination

This Agreement shall remain in effect until terminated by you or UBB. 

UBB may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from UBB, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the Application on our API.

Upon termination of this Agreement, you shall cease all use of the APIs on the Sandbox.

6. Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

7. Amendments to this Agreement

UBB reserves the right, at its sole discretion, to modify or replace this Agreement at any time. What constitutes a material change will be determined at our sole discretion.

8. Applicable law and jurisdiction

The provisions of the Bulgarian law shall apply to this Agreement. Disputes betwen UBB and you related to, or arising from this Agreement shall, unless settled amicably between UBB and you, be brought for resolution before the competent Bulgarian court in Sofia, Bulgaria.

Client Contact Centre

Call 0700 117 17 or *7171 for info, assistance or to effect transactions!


UBB Client Contact centre offers a wide range of services, enabling you to not only ask day-to-day questions, related to the Bank’s products, but effect financial transactions as well.

UBB Client Contact Centre offers the following financial services:

  • Fund transfers between your own accounts, as well as fund transfers in Bulgarian leva and foreign currency to other UBB clients
  • Transfer of funds to a credit card, issued by UBB
  • Registration and confirmation of utility bills’ payment

Being a UBB cardholder, you can take advantage of the versatile Contact Centre services, such as:

  • Card blocking /deblocking,
  • Requesting a new PIN code or card plastics,
  • Transactions and monthly statements info
  • Changing a branch for receipt of a card, address for sending account statements, etc.

Last but not least, UBB Contact Centre can render you consultations and assistance about banking or insurance products and use of all alternative banking channels.

If you wish to effect over-the-phone fund transfers, or to be serviced quickly and effectively, you need to:

  • Register for using over-the-phone services at a branch of the bank, at 0700 117 17 or *7171. Upon registration you will be given a User Number and the option to select manner for generating one-time passwords – via a U-Code device or an SMS
  • Dial 0700 117 17, press button 1 – for Contact Centre system login
  • Enter the 8-digit User Number, obtained upon registration for the service, after which you need to also input the 6-digit one-time password, generated by either a U-Code device or received with an SMS. Thus your call will be attended to by an official of ours with priority.

Detailed operating procedure of our Contact Centre is available here.

Which button can suit your needs?

Press button 0 - For stolen or lost cards

Stolen or lost cards

By pressing main button 0 – for lost or stolen cards - you need to enter your Personal ID Number and connect to an operator, whom you will notify about a lost or stolen bank card.

Press button 1 - For Call Center System login

Call Center System login

By pressing main button 1 – for Call Center System login - you need to enter an 8-digit User Number and afterwards you will hear a message, requesting a One-time password. The one-time password will be generated by an SMS message or a U Code device, dependent on what you have selected upon your Registration for over-the-phone services. Upon correct User Number and password input, you will contact an official of ours who will help you make a fund transfer or another financial transaction or will guide you through the products, utilized by you.

Press button 2 - For UBB Retail Clients

For UBB Retail Clients

By pressing main button 2 – for Retail Clients - you may choose one of the following options:

Button 1 – If you are a UBB client, utilizing a banking, insurance or investment product
Having entered your Personal ID Number, you will be routed to an operator, who will ask questions to authenticate your client registration and will service you.

Button 2 – If you are a natural person – client of UBB Online banking
Enter your Personal ID Number, after which you will contact a Call Centre official of ours, who will render assistance following your successful personal authentication.

Button 3 – Products /Promotions Info.

Press button 3 - For UBB Business Clients

For UBB Business Clients

By pressing main button 3 – for UBB Business Clients - you may choose one of the following options:

Button 1 – if you are a business client of Online banking, your call will be routed to our Online banking experts, for asking them questions and obtaining help upon occurred issues.

Button 2 – for clients with UBB Company Cards. Calls will be routed to an on-duty Card Center official.

Button 3 – For merchants with UBB POS terminals. Calls will be routed to an on-duty Card Center official.

In case you wish to be serviced in English, please select main button 4For service in English 

In case you wish to be serviced in  English, please select main button 4

The alternatives you have are three: 

Button 1 – to inform in English of a lost or stolen card 
Button 2  to access the Call Centre system in the English language 
Button 3– for help and information again upon utilization of banking products

Or give us a call
0700 117 17
Short number for local calls by Bulgarian mobile network subscribers
+3592 483 1717
For local and international calls
Back to all offers