Questions and answers for UBB customers
Do my relations with the Bank and/or the other companies within the Group as a client continue to be in force?
Yes, your relations as a client of the Bank and/or of the other companies within the Group continue to be in force, as negotiated in your agreement with us. Your agreement with our Bank remains unchanged. The satisfaction and the well-being of our clients continue to be our top priority. We will continue rendering services of excellent quality, tailored to our clients’ expectations.
Will there be a change to the terms and conditions of my agreement with the Bank and/or its subsidiaries?
The terms and conditions of your agreement with the Bank and/or its subsidiaries will not change.
Should there be any new parameters under the products, used by you, you will be notified timely, as defined in your agreement with the Bank.
Do I need to re-sign my agreement with the Bank or with another company within the Group?
No, there is no need to re-sign your agreement with the Bank or with another company within the Group
Do I need to take any actions to continue using my bank account, bank card, mobile banking, or e-banking the way I used to?
No, you do not need to take any actions. The products and services, used by you with the bank, remain unchanged. The mobile banking and online banking retain their functionalities. In case of any future change you will be informed in advance via the selected contact channel, as provided for in the Bulgarian legislation.
Will my servicing office change?
No, the office servicing you will remain the same. If changed, we will give you a timely notice. In case of potential changes to the structure of branch/office network you can obtain information from the corporate website of the relevant company.
Will it be possible for UBB clients to be serviced in a KBC Bank branch and vice versa?
No, at this stage the clients of each of the two banks and their subsidiaries will be serviced only at the branches of the company they have signed an agreement with.
Do all active parameters, fees and commissions remain in full force and effect?
Yes, to date all interest terms, fees and commissions, as defined in the Tariff, remain unchanged. In case of any future change you will be informed in advance via the selected contact channel, as provided for in the Bulgarian legislation.
Will there be change in the parameters of the products I am using?
The current parameters of the products and services, used by you, will not change.