GET

Kate

Your digital assistant in UBB Mobile. I can be of help to you 24/7.

Ask me

Hello, ✋

I am Kate, your digital assistant.

You may find me in the top part of UBB Mobile.

HomeUBB MobileKate

What can I do for you today?

In personal aspect For business purposes
 

Ask me for your customer number, make a transfer to mobile number with my help or apply for a consumer loan completely digitally

Cards in Kate Cards

  • New card request;
  • Card blocking and unblocking;
  • Activation of 3D Secure;
  • Adding a card to Apple Pay and Google Pay;
  • Limit management;
  • Exchange of points.

Accounts in Kate Accounts

  • IBAN and account balance;
  • Opening a current account;
  • Opening a deposit;
  • Cost and income information for a selected period;
  • Account movement information;
  • Account statement;
  • Bank account information.

Transfers in Kate Transfers

  • Transfer between own account;
  • Transfer in BGN;
  • Transfer to mobile number;
  • Transfer in foreign currency;
  • Budget transfer.

Loans in Kate Loans

  • Next instalment on a consumer/mortgage loan - amount and remaining total amount;
  • Consumer loan application;
  • Information about available personalized offer;
  • Refinancing a loan;
  • Request for a video meeting with a consultant;
  • Mortgage loan request;
  • Calculation of a monthly instalment on a mortgage loan;
  • Information about properties on ubbforhome.bg;
  • Overdraft information;
  • New credit card application;
  • Credit card statements.

Investments in Kate Investments

  • Information about InResto;
  • Opening of a Systematic Investment Plan (SIP);
  • Request a meeting to open Deposit Invest;
  • Request a meeting for a one-time investment.

Insurance in Kate Insurance

  • Purchase of third-party liability insurance;
  • Payment of third party-liability insurance premium;
  • Reminder about expiring third-party liability insurance;
  • Purchase of travel insurance;
  • Purchase of property insurance;
  • Payment of property insurance premium;
  • Contacting the Contact Center for Casco or other insurances;
  • Information about insurance claims.

Additional services in Kate Additional services

  • Purchasing an e-Vignette;
  • Reminder about expiring e-Vignette;
  • Check current e-Vignettes prices;
  • Payment of utility bills;
  • Checking already paid bills;
  • Information on registered household bill templates;
  • Creating, editing or deleting existing templates.

Client information in kate Client information

  • UBB Client ID;
  • Reminder for expiring ID card;
  • Setting up free of charge PUSH notifications for card transactions;
  • Free of charge PUSH notifications for incoming and outgoing account movements;
  • Change of client data – identification questionnaire, e-mail address update.

General information in Kate General information

  • Branches and ATMs near you;
  • BIC/SWIFT code and address of UBB;
  • Information on cash and non-cash exchange rates;
  • Information on public holidays, weekends and non-school days, ideas for vacations;
  • Online security – what is phishing, how to protect yourself and what to do in case of emergency. Cyber security – what the phishing is, how to stay safe and what to do in case of emergency;
  • Car lease application;
  • Information about my lease with UBB Interlease;
  • UBB Interlease contact information;
  • Opportunities for internship and work at UBB.

Small talks Small talks

  • Jokes;
  • Proverb;
  • Information about me, Kate (how I was created, favorite song, color, book).
 
 

Check the validity of your business credit cards and the available balance on them, request a POS terminal or letter of credit, see current European projects and active programs

Business Accounts Business accounts

  • IBAN and account balance;
  • Account movements / Last (8 made) transactions on a selected account;
  • Cost and income information (on a monthly, quarterly and annual basis);
  • Account opening guidelines;
  • Deposit opening guidelines.

PackagesPackages

  • Information about business packages;
  • Information about used business package;
  • Choosing a suitable new business package;
  • Comparison between business packages.

Cards in Kate Cards

  • Information and limits;
  • IBAN to credit card;
  • Card change guidelines;
  • Card application guidelines;
  • Guidelines for adding a card in Google/Apple Pay.

FinancingFinancing

  • Microbusiness loan information;
  • Guarantee issuance guidelines;
  • Letter of credit issuance guidelines;
  • Documentary collection application guidelines.

POS terminalsPOS terminals

  • Information about POS solutions;
  • POS application guidelines;

Additional servicesAdditional services

  • Application for an e-Vignette;
  • Filing a request for a leasing offer.

General informationGeneral information

  • Branches and business centers;
  • Fees and commissions;
  • Nearby ATMs;
  • BIC/SWIFT code and address of UBB;
  • Information on cash and non-cash exchange rates;
  • Online security – what is phishing, how to protect yourself and what to do in case of emergency.

Useful information Useful information

  • European projects;
  • Business bulletin;
  • What's new in Kate;
  • Check for technical validity of Personal Number / Foreigner’s Personal Number;
  • Check for technical validity of UIC / BULSTAT;
  • Check for technical validity of IBAN;

Профил - КейтClient ID

  • UBB Client ID

Обща информация - КейтFun tools

  • Random number generators and games related to them.

Разговори - Кейт Small talks

  • Jokes;
  • Information about Kate (how I was created, favourite song, colour, book).

Разговори - КейтOther

  • Shout messages for your company;
  • Over 200 frequently asked questions.
 
 

Ask Kate. In UBB Mobile.

Where can you find me?

01

Go to UBB Mobile and search for me at the top

02

Press for assistance

Ask Kate
phone slider item
phone slider item
Ask Kate

Максимална сигурност в ОББ Мобайл

Your security is guaranteed:

I will assist you in the protected environment of your mobile banking. The security of your data is ensured through:

  • Individual identifier for logging into the application - PIN code or access with biometric data secured by your smartphone;
  • The security technologies implemented in UBB Mobile - data encryption and use of a software token.

Any questions to Kate?

Are you a chat bot?

I am a digital assistant, helping you with your daily banking. I am here to assist you, not just to provide template answers to your questions.

Can you help with any issue, related to UBB?

Even if I cannot help with a certain issue, I will refer you to a colleague of mine, who can assist you. I am constantly learning through each and every conversation with you and I will be able to help you with a growing number of things.

Can you talk?

I am still learning and yes, soon I will be able to talk. For the time being I can only listen, understand and write. Give it a try and ask me something via the mike button in the conversation screen.

Can you help me with products of DZI?

Yes, I can be of help by referring you to purchase a Travel Abroad Assistance insurance, as well as to purchasing a new Motor Third Party Liability Insurance of DZI or payment of an installment under an existing one.

What technology have you been built upon?

The list of technologies would be a long one, hence I would sum up that I use cutting-edge data management and communication technologies, to enable an easier and more intuitive communication with you.

Along with that I constantly evolve and I can be of help to you with a growing number of things in your daily banking.

Does it matter what type of phone I have to get your assistance?

I may only assist if the OS of your smartphone is iOS or Android.

Why I do not see all services listed above in UBB Mobile?

You need to update your mobile banking application to the latest version, available in App Store and Google Play.
 

Download the UBB Mobile app

All you need is a device on Android 6.0 or iOS 12 operating system (or higher versions).

The UBB Mobile convenience and security are ensured with an embedded software token and through face recognition, fingerprint reader or a PIN code upon login.

Please note that Kate is available only for Android and iOS users.

button button button