GET

Kate

Your digital assistant in UBB Mobile. I can be of help to you 24/7.

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Find me in UBB Mobile for:

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Hello, ✋

I am Kate, your digital assistant.

You may find me in the top part of UBB Mobile.

HomeUBB MobileKate

What can I do for you today?

Cards in Kate Cards

  • New card request;
  • Card blocking and unblocking;
  • Activation of 3D Secure;
  • Adding a card to Apple Pay and Google Pay;
  • Constraints Management.

Accounts in Kate Accounts

  • IBAN and account balance;
  • Opening a current account;
  • Opening a deposit;
  • Cost and income information for a selected period;
  • Account transactions information;
  • Account statement;
  • Bank account information.

Transfers in Kate Transfers

  • Transfer between own account;
  • Transfer in BGN;
  • Transfer to mobile number;
  • Transfer in foreign currency;
  • Budget transfer.

Loans in Kate Loans

  • Next installment on a consumer/mortgage loan - amount and remaining total amount;
  • Consumer credit application;
  • Request for a video meeting;
  • Information about personalized offer;
  • Inquiry for a mortgage loan;
  • Calculation of a monthly installment on a mortgage loan;
  • Information about properties on ubbforhome.bg;
  • Request for overdraft consultation;
  • Apply for a new credit card.

Investments in Kate Investments

  • Opening of a Systematic Investment Plan (SIP);
  • Request a meeting to open Deposit Invest;
  • Request a meeting for a one-time investment;
  • Investment Profile test.

Insurance in Kate Insurance

  • Purchase of Liability Insurance;
  • Payment of contribution for Civil liability insurance;
  • Reminder of expiring liability insurance;
  • Purchase of travel insurance;
  • Purchase of property insurance;
  • Payment of property insurance premium;
  • Contacting the Contact Center for Casco or other insurances.

Additional services in Kate Additional services

  • Purchasing an e-Vignette;
  • Expiring e-Vignette reminder;
  • Check current e-Vignettes prices;
  • Paying household bills;
  • Checking already paid bills;
  • Information on registered household bill templates;
  • Edit or delete existing templates.

Client information in kate Client information

  • UBB Client ID;
  • Free of charge PUSH notifications for card transactions;
  • Free of charge PUSH notifications for incoming and outgoing account movements;
  • Change of customer data - identification questionnaire, e-mail address update.

General information in Kate General information

  • Branches and ATMs near you;
  • BIC/SWIFT code and address of UBB;
  • Information on cash and non-cash exchange rates;
  • Cyber security – what the phishing is, how to stay safe and what to do in case of emergency.

Small talks Small talks

  • Jokes;
  • Proverb;
  • Information about me, Kate (how I was created, favorite song, color, book).
 
 

Ask Kate. In UBB Mobile.

Where can you find me?

01

Go to UBB Mobile and search for me at the top

02

Press for assistance

Ask Kate
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Ask Kate

Максимална сигурност в ОББ Мобайл

Your security is guaranteed:

I will assist you in the protected environment of your mobile banking. The security of your data is ensured through:

  • Individual identifier for logging into the application - PIN code or access with biometric data secured by your smartphone;
  • The security technologies implemented in UBB Mobile - data encryption and use of a software token.

Any questions to Kate?

Are you a chat bot?

I am a digital assistant, helping you with your daily banking. I am here to assist you, not just to provide template answers to your questions.

Can you help with any issue, related to UBB?

Even if I cannot help with a certain issue, I will refer you to a colleague of mine, who can assist you. I am constantly learning through each and every conversation with you and I will be able to help you with a growing number of things.

Can you talk?

I am still learning and yes, soon I will be able to talk. For the time being I can only listen, understand and write. Give it a try and ask me something via the mike button in the conversation screen.

Can you help me with products of DZI?

Yes, I can be of help by referring you to purchase a Travel Abroad Assistance insurance, as well as to purchasing a new Motor Third Party Liability Insurance of DZI or payment of an installment under an existing one.

What technology have you been built upon?

The list of technologies would be a long one, hence I would sum up that I use cutting-edge data management and communication technologies, to enable an easier and more intuitive communication with you.

Along with that I constantly evolve and I can be of help to you with a growing number of things in your daily banking.

Does it matter what type of phone I have to get your assistance?

I may only assist if the OS of your smartphone is iOS or Android.

Why I do not see all services listed above in UBB Mobile?

You need to update your mobile banking application to the latest version, available in App Store and Google Play.
 

Download the UBB Mobile app

All you need is a device on Android 6.0 or iOS 12 operating system (or higher versions).

The UBB Mobile convenience and security are ensured with an embedded software token and through face recognition, fingerprint reader or a PIN code upon login.

Please note that Kate is available only for Android and iOS users.

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