Online/Mobile
Branches and ATMs
0700 117 17
Payment transactions online with bank cards, issued by UBB, using VISA Secure and MASTERCARD Identity Check Change your static 3D Secure Code via UBB Online Change your static 3D Secure Code, in case you do not use UBB Online FAQs
In order to enhance the security of online card transactions and in accordance with the applicable legislation, United Bulgarian Bank provides its cardholders with the 3D Secure online card payment service, which includes a two-factor authentication model.
This means that before completing the payment, you will be required to provide additional authentication, depending on the method you use: either your biometric data; or a combination of a static secure code (which only you know) and a dynamic secure code (received for each online payment via an SMS).
Registration of payments cards for 3D Secure
Option 1: In order to register your cards for authorization of payment transactions in UBB Mobile using a biometric feature of yours, you need to perform the following steps:
1. Activate the „Turn on 3DS“ button in “Cards” sub-menu in the UBB Mobile app. The button activation will register all your cards from UBB for the purpose of authorizing payment transactions via a biometric feature of yours.
2. After clicking on the „Turn on 3DS” button you will receive a text (SMS) message by the Bank on your mobile phone, containing a 4-digit one-time code. You should enter the received code in the respective screen of the UBB Mobile app.
3. After successful entry of the code you have the option to choose whether to authorize payment transactions with a fingerprint, face recognition or another biometric feature of yours (depending on the device, on which you use UBB Mobile), as well as to create a 3DS PIN code, which you could use as a back-up solution in case the transaction cannot be authorized with a biometric feature or if you do not wish to use biometric features upon authorization of payments on the Internet.
4. Upon successfully completed steps from 1 to 3 you will receive a confirmation for registration of your cards for 3DS authentication via a biometric feature.
Option 2: Registration by creating a static 3D secure code in UBB Online
You need to go through the following steps:
1. In CARDS menu -> Actions you should select the Create a Static 3D Secure Code function.
2. Create a Static 3D Secure Code screen will be visualized. From the CARD NUMBER drop-down menu, you should select the card, for which you want to create a Static 3D Secure Code and you should confirm with the CHOOSE button.
2. Creating a Static 3D Secure Code screen will open. From the CARD NUMBER drop-down menu you should select the card, for which you wish to create a static 3D Secure Code and you should confirm it with the CHOOSE button.
3. You should then save the code, created by you in the NEW STATIC 3D SECURE CODE field, while complying with the requirements for minimum length of 6 characters and inclusion of at least one uppercase letter, one lowercase letter and a digit. Permitted for use symbols are the following: _@!%()#“+-./:=?$;^. Please, re-enter the created by you static 3D Secure Code in the CONFIRM STATIC 3D SECURE CODE field and click on the CONFIRM button.
4. Having followed steps from 1 to 3 a message will appear on the screen about a successfully created static 3D Secure Code.
N.B! You should follow the above steps from 1 to 4 for each card of yours, for which you would like to have a static 3D Secure Code generated.
Option 3: Create or change a static 3D secure code by using a password, received via an SMS for registration of a card for secure online payments
Follow the Online Payment Card Registration HERE
2. On the screen that will be visualized you should enter the 16-digit number of your card, for which you have received an SMS for registration purposes (UBB: NNNNNN is your password for registration of card No ***nnnn for secure online payments. To register: website UBB do dd.mm.yyyy hh:mm)
Click on the CONTINUE button.
3. After you have entered the number of your card, you will receive an SMS with a dynamic password:
UBB: Your dynamic password for login to the 3D client webpage is the following: NNNNNN
4. You should enter the dynamic password you have just received in step 3 and your password for registration of a card for secure online payments, received earlier via an SMS from UBB: NNNNNN is your password for registration of card No ***nnnn for secure online payments. To register: website UBB do dd.mm.yyyy hh:mm
Click on the CONTINUE button.
5. On the next screen you should enter the created by you permanent static password. It should be 6-character long, containing only letters, digits, special symbols or combination of them; as character sequences like 111, 1234, aaaa, abcd, etc. are not allowed. Confirm the created by you permanent static password.
Select language. Enter a personal message, which will personalize the webpage upon online payment.
Click on the SAVE button.
IMPORTANT! The dynamic 3D Secure Code and the static 3D Secure Code stand personalized security feature of your payment card and you as a Cardholder have all the obligations for their keeping secret, by using them only and solely personally and non-disclosing them to third persons.
Detailed information about the Strong Customer Authentication upon online payments is available in UBB AD General Terms of United Bulgarian Bank AD on Issuance and Use of Payment Debit and Credit Cards, published on the Bank’s website HERE.
FREQUENTLY ASKED QUESTIONS
Question: I have an active card by UBB, however I have not received an SMS with a card registration password and I cannot create a static 3D Secure Code. What should I do?
Answer: The sending of an SMS with a registration password for UBB clients will be made by stages until 14 September 2020 inclusive. In order to receive an SMS, you should have provided to UBB a recent mobile phone number. You can provide a mobile phone number at a convenient for you branch of UBB.
Question: I have more than one payment card by UBB. Am I going to receive a card registration SMS for each card?
Answer: Yes, for each card of yours by UBB, which you will use for online payments, you will receive a card registration SMS and you should create a static 3D Secure Code.
Question: May I refuse the static 3D Secure Code and use only the dynamic 3D Secure Code, received via an SMS, as until now?
Answer: No, the application of two independent elements for cardholder authentication upon payment transactions with cards on the Internet at merchants, supporting the Visa Secure and Mastercard Identity Check protocols, is a regulatory requirement.
Question: Upon the entry of a dynamic 3D Code and/or the registration password for secure online payments, received via an SMS, an error message is being generated. What should I do?
Answer: Please, try again. Check whether the information in the respective fields has been filled out correctly. Follow the steps in the instructions above.
Question: Within what period after receipt of the SMS with the card registration password may I create my static 3D Secure Code?
Answer: The card registration password, received via an SMS, will be active within 30 days of its receipt. After this period you need to call the Client Contact Centre of UBB at 0700 117 17, *7171 (for mobile phones), in order to request issuance of a new password, valid over the next 24 hours since its generation.
Question: I want to change the already created by me static 3D Secure Code. What should I do?
Answer: You may change the already created static 3D Secure Code by following the steps from 1 to 5 in the instructions above, as in the „static 3D Secure Code” field of step 4 you should fill out the already created by you static 3D Secure Code, while on the screen of step 5 you should enter your new static 3D Secure Code.
Question: How much will it cost me to use a static 3D Secure Code?
Answer: For using a static 3D Secure Code there are no fees whatsoever charged by UBB.
Question: Should I always enter a static 3D Secure Code and a dynamic 3D Secure Code upon card payments on the Internet?
Answer: This requirement is being applied to card payments on the Internet only at merchants, involved into the secure payment programs Visa Secure and Mastercard Identity Check. Online merchants outside the European Union are not obliged to participate in these programs.
Payment transactions with cards on the Internet, which are of value up to EUR 30 (thirty euro) (or the respective equivalence in the account currency), are exempt from the entry of a static 3D Secure Code and a dynamic 3D Secure Code and are being authorized by the Cardholder through entering the card number, its validity date, and a 3-digit code, printed on its reverse side (СVV or СVC). After effecting five consecutive payment transactions of value up to ЕUR 30 (thirty euro), the Cardholder shall have to additionally enter a static 3D Secure Code and a dynamic 3D Secure Code.
In order to enhance the security of online card transactions and in accordance with the applicable legislation, United Bulgarian Bank provides its cardholders with the 3D Secure online card payment service, which includes a two-factor authentication model.
This means that before completing the payment, you will be required to provide additional authentication, depending on the method you use: either your biometric data; or a combination of a static secure code (which only you know) and a dynamic secure code (received for each online payment via an SMS).
Registration of payments cards for 3D Secure
Option 1: In order to register your cards for authorization of payment transactions in UBB Mobile using a biometric feature of yours, you need to perform the following steps:
1. Activate the „Turn on 3DS“ button in “Cards” sub-menu in the UBB Mobile app. The button activation will register all your cards from UBB for the purpose of authorizing payment transactions via a biometric feature of yours.
2. After clicking on the „Turn on 3DS” button you will receive a text (SMS) message by the Bank on your mobile phone, containing a 4-digit one-time code. You should enter the received code in the respective screen of the UBB Mobile app.
3. After successful entry of the code you have the option to choose whether to authorize payment transactions with a fingerprint, face recognition or another biometric feature of yours (depending on the device, on which you use UBB Mobile), as well as to create a 3DS PIN code, which you could use as a back-up solution in case the transaction cannot be authorized with a biometric feature or if you do not wish to use biometric features upon authorization of payments on the Internet.
4. Upon successfully completed steps from 1 to 3 you will receive a confirmation for registration of your cards for 3DS authentication via a biometric feature.
Option 2: Registration by creating a static 3D secure code in UBB Online
You need to go through the following steps:
1. In CARDS menu -> Actions you should select the Create a Static 3D Secure Code function.
2. Create a Static 3D Secure Code screen will be visualized. From the CARD NUMBER drop-down menu, you should select the card, for which you want to create a Static 3D Secure Code and you should confirm with the CHOOSE button.
2. Creating a Static 3D Secure Code screen will open. From the CARD NUMBER drop-down menu you should select the card, for which you wish to create a static 3D Secure Code and you should confirm it with the CHOOSE button.
3. You should then save the code, created by you in the NEW STATIC 3D SECURE CODE field, while complying with the requirements for minimum length of 6 characters and inclusion of at least one uppercase letter, one lowercase letter and a digit. Permitted for use symbols are the following: _@!%()#“+-./:=?$;^. Please, re-enter the created by you static 3D Secure Code in the CONFIRM STATIC 3D SECURE CODE field and click on the CONFIRM button.
4. Having followed steps from 1 to 3 a message will appear on the screen about a successfully created static 3D Secure Code.
N.B! You should follow the above steps from 1 to 4 for each card of yours, for which you would like to have a static 3D Secure Code generated.
Option 3: Create or change a static 3D secure code by using a password, received via an SMS for registration of a card for secure online payments
Follow the Online Payment Card Registration HERE
2. On the screen that will be visualized you should enter the 16-digit number of your card, for which you have received an SMS for registration purposes (UBB: NNNNNN is your password for registration of card No ***nnnn for secure online payments. To register: website UBB do dd.mm.yyyy hh:mm)
Click on the CONTINUE button.
3. After you have entered the number of your card, you will receive an SMS with a dynamic password:
UBB: Your dynamic password for login to the 3D client webpage is the following: NNNNNN
4. You should enter the dynamic password you have just received in step 3 and your password for registration of a card for secure online payments, received earlier via an SMS from UBB: NNNNNN is your password for registration of card No ***nnnn for secure online payments. To register: website UBB do dd.mm.yyyy hh:mm
Click on the CONTINUE button.
5. On the next screen you should enter the created by you permanent static password. It should be 6-character long, containing only letters, digits, special symbols or combination of them; as character sequences like 111, 1234, aaaa, abcd, etc. are not allowed. Confirm the created by you permanent static password.
Select language. Enter a personal message, which will personalize the webpage upon online payment.
Click on the SAVE button.
IMPORTANT! The dynamic 3D Secure Code and the static 3D Secure Code stand personalized security feature of your payment card and you as a Cardholder have all the obligations for their keeping secret, by using them only and solely personally and non-disclosing them to third persons.
Detailed information about the Strong Customer Authentication upon online payments is available in UBB AD General Terms of United Bulgarian Bank AD on Issuance and Use of Payment Debit and Credit Cards, published on the Bank’s website HERE.
FREQUENTLY ASKED QUESTIONS
Question: I have an active card by UBB, however I have not received an SMS with a card registration password and I cannot create a static 3D Secure Code. What should I do?
Answer: The sending of an SMS with a registration password for UBB clients will be made by stages until 14 September 2020 inclusive. In order to receive an SMS, you should have provided to UBB a recent mobile phone number. You can provide a mobile phone number at a convenient for you branch of UBB.
Question: I have more than one payment card by UBB. Am I going to receive a card registration SMS for each card?
Answer: Yes, for each card of yours by UBB, which you will use for online payments, you will receive a card registration SMS and you should create a static 3D Secure Code.
Question: May I refuse the static 3D Secure Code and use only the dynamic 3D Secure Code, received via an SMS, as until now?
Answer: No, the application of two independent elements for cardholder authentication upon payment transactions with cards on the Internet at merchants, supporting the Visa Secure and Mastercard Identity Check protocols, is a regulatory requirement.
Question: Upon the entry of a dynamic 3D Code and/or the registration password for secure online payments, received via an SMS, an error message is being generated. What should I do?
Answer: Please, try again. Check whether the information in the respective fields has been filled out correctly. Follow the steps in the instructions above.
Question: Within what period after receipt of the SMS with the card registration password may I create my static 3D Secure Code?
Answer: The card registration password, received via an SMS, will be active within 30 days of its receipt. After this period you need to call the Client Contact Centre of UBB at 0700 117 17, *7171 (for mobile phones), in order to request issuance of a new password, valid over the next 24 hours since its generation.
Question: I want to change the already created by me static 3D Secure Code. What should I do?
Answer: You may change the already created static 3D Secure Code by following the steps from 1 to 5 in the instructions above, as in the „static 3D Secure Code” field of step 4 you should fill out the already created by you static 3D Secure Code, while on the screen of step 5 you should enter your new static 3D Secure Code.
Question: How much will it cost me to use a static 3D Secure Code?
Answer: For using a static 3D Secure Code there are no fees whatsoever charged by UBB.
Question: Should I always enter a static 3D Secure Code and a dynamic 3D Secure Code upon card payments on the Internet?
Answer: This requirement is being applied to card payments on the Internet only at merchants, involved into the secure payment programs Visa Secure and Mastercard Identity Check. Online merchants outside the European Union are not obliged to participate in these programs.
Payment transactions with cards on the Internet, which are of value up to EUR 30 (thirty euro) (or the respective equivalence in the account currency), are exempt from the entry of a static 3D Secure Code and a dynamic 3D Secure Code and are being authorized by the Cardholder through entering the card number, its validity date, and a 3-digit code, printed on its reverse side (СVV or СVC). After effecting five consecutive payment transactions of value up to ЕUR 30 (thirty euro), the Cardholder shall have to additionally enter a static 3D Secure Code and a dynamic 3D Secure Code.
